Frequently Asked Questions

Are the items in stock?

Unless otherwise specified (“in stock laptops”), all Sager models are Build-to-order. We will send the specifications you want to Sager once you have placed an order with us and paid the necessary downpayment.

How long do I wait for my unit?

Usually Sager takes about 1 week to build out the unit, then another two weeks for transit time (within the US to our logistics hub and to Manila). Overall, it is about 3-4 weeks. However, occasionally some parts are in backorder by Sager (i.e. they do not have either the component in stock or the chassis). If your item has a backorder, then our leadtime (3-4 weeks) will start once the items are out of backorder status. Please check the Sager website for the updated ETA of the components that is in backorder. If you do not see an ETA beside the component, then it is in stock with Sager.

What is your warranty?

Please see warranty page for any warranty related questions.

What is Rush processing?

Rush processing is an extra service offered by Sager to get your unit out faster. We also tweak our logistics so that you can get your unit faster (usually 1 week faster compared to our turnaround time of 3-4 weeks). If you receive your laptop 21 calendar days after your order date, then we will refund your service fee.

Take note, the 21 calendar day guarantee only apply to orders without backorder status at Sager. If any component you selected has backorder, the 21 days starts to count after the backorders have been cleared at Sager.

If your order is placed during mid November to December, Rush processing guarantee is within 30 calendar days.

What is Delid Service?

Deliding is a Helix service wherein we remove the IHS (Intel heatspreader) and replace the thermal paste supplied by Intel. We then replace the thermal paste with Thermal Grizzly Conductonaut, which is a type of liquid metal for maximum thermal performance. The IHS to the Sager heatsink, we use IC Diamond. We have seen temperature improvements of 10 to 18 degrees Celsius using this service. However your mileage may vary and while Helix shall endeavor to improve the thermal profile of your CPU, Helix shall in no way guarantee it. Your warranty with Intel for the CPU will also be void (with Intel and Sager), but Helix shall test the unit first if the system has a working CPU. Helix shall not entertain any warranty claims for defective CPUs once Helix releases a working unit to the customer.

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